Frequently Asked Questions

Executive Assistants are a great starting point, and we excel at sourcing them. Review your key (or high-cost) staff and assess how much of their time is consumed by administrative tasks or paperwork. Delegating these tasks to offshore talent can be a game changer.

But don’t stop there. Software engineers and designers are readily available, as are detail-oriented project managers. We can also source highly specific talent, such as an architect in the Philippines with a degree from the University of Melbourne and experience working with leading firms worldwide.

The recruitment process is thorough yet straightforward:

1. Ongoing Support: You can contact us at any time for assistance or to address any challenges.

2. Initial Discussion: We start with a video chat to discuss your organisation, requirements, and culture. Based on this, we identify potential job ads and salary ranges.

3. Confirmation: After you review, we’ll hold a second video chat to finalise the job ad and standard benefits (e.g., leave, holiday pay). We’ll also draft interview questions, scenarios, and a take-home test (if applicable) for your approval.

4. Job Posting: We post the job ad, screen applicants, and conduct initial interviews. Recordings of shortlisted applicants are shared with you for review.

5. Interviews: You can decide to conduct a second interview and/or review a take-home test if needed.

6. Selection: Once you’ve identified a candidate, we’ll negotiate their salary and contract (including start date and benefits).

7. Contract Finalisation: We’ll send you a final contract for approval before engagement.

8. Preparation: We can meet to help you prepare for the candidate’s start date.

What support do you provide after hiring?

Our support doesn’t stop once the hire is complete. We provide:

  • Payroll Management: Ensuring contractors are paid accurately and on time.
  • On-Call Support: Assistance with performance management and optimising offshore worker productivity.
  • Termination Management: We handle termination processes if required, ensuring professionalism and compliance.

Clarke Point offers a straightforward pricing structure:

  • We find candidates at no upfront charge.
  • If you decide to hire a candidate, we charge a 30% margin for payroll and ongoing support, plus the cost of the job ad (approximately $260 AUD at cost).

Gross Payable Amount Formula:
Gross Payable Amount = Amount Payable to Contractor ÷ (1 – Margin Percentage)

Important Note: Funds must clear in our account before disbursing payments to contractors. Non-payment will result in the end of the relationship, as we cannot assume non-payment risks.

It is now common practice for Philippines-based contractors to use their own equipment and internet connections. However, for lower-paid roles, candidates may expect (or companies often choose) equipment to be supplied, which may include laptops, internet access, or specialised tools.

If you wish to upgrade a contractor’s equipment, we can facilitate this on an ad-hoc basis.

For any connectivity issues, we have a dedicated virtual assistant with expertise in troubleshooting these problems. They can investigate and recommend solutions tailored to your contractor’s needs.